top of page

Terms and Conditions

DNS New Zealand registered as Equinimity Ltd | Dynamic Neuromuscular Stabilisation Training Last updated: May 2026

 

Please read these Terms and Conditions carefully before using our website or purchasing any products or services. By accessing our website, making a booking or purchasing any course or programme, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these Terms and Conditions, please do not use our website or purchase our products or services.

These Terms and Conditions are governed by New Zealand law and have been prepared with reference to the Consumer Guarantees Act 1993, the Fair Trading Act 1986, the Contract and Commercial Law Act 2017, the Privacy Act 2020 and the Health and Safety at Work Act 2015.

 

1. About Us

DNS New Zealand, registered as Equinimity Ltd is a New Zealand business providing Dynamic Neuromuscular Stabilisation (DNS) based exercise training services, including individual in-person and online training sessions and online educational courses for horse riders and athletes. Our services are delivered by Dr Sabina Holle, a certified DNS Exercise Trainer.

Business name: Equinimity Ltd  NZBN: 9429048514736 GST registration number: 132-4441-766  Physical & Postal address: 334 Mystery Creek Road, Ohaupo 3881 Email address: sabinahollepre@gmail.com Phone number: 0226241500 Website: www.dnsnewzealand.co.nz

 

2. Definitions

In these Terms and Conditions, unless the context otherwise requires:

"We", "us" and "our" means DNS New Zealand (Equinimity Ltd)  and its directors, employees and contractors.

"You" and "your" means the person accessing our website, making a booking or purchasing our services or courses.

"Consumer" has the meaning given to it in the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 — being a person who acquires goods or services of a kind ordinarily acquired for personal, domestic or household use or consumption.

"Services" means our individual training sessions, whether in-person or online.

"Course" means our online educational courses in DNS-based training, including the DNS Rider Seat Education course and any other courses we offer from time to time.

"Business day" means a day that is not a Saturday, Sunday or public holiday in New Zealand. It also includes weekends, where specified for the purpose of delivering in-person training and workshops from time to time.

"GST" means goods and services tax as defined in the Goods and Services Tax Act 1985.

 

3. General Use of This Website

3.1 Acceptance of Terms

By accessing and using this website you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. These Terms and Conditions apply to all visitors, users and others who access or use the website. If you are accessing this website or purchasing our services on behalf of another person or organisation, you represent that you have the authority to bind that person or organisation to these Terms and Conditions.

3.2 Website Purpose

This website is provided for the purpose of:

  • Providing information about DNS training and its application for horse riders and athletes

  • Allowing users to book individual training sessions online

  • Providing access to and facilitating the purchase of online educational courses

  • Providing general educational content about DNS principles and related movement science

  • Allowing users to contact us with enquiries about our services

 

3.3 Accuracy of Information

We take reasonable care to ensure that information published on this website is accurate, current and not misleading, in accordance with our obligations under the Fair Trading Act 1986. However, information on this website is provided in good faith for general informational purposes and we do not warrant its completeness or accuracy in all circumstances. Information is subject to change without notice and we reserve the right to update or correct any content at any time.

Where any statement on this website could be considered a representation that induces you to purchase our services or courses, we make that representation honestly and with a reasonable basis for believing it to be true. If you consider that any representation on this website is misleading or deceptive within the meaning of the Fair Trading Act 1986, please contact us immediately.

3.4 Intellectual Property

All content on this website — including but not limited to text, articles, course materials, videos, images, graphics, logos, illustrations, diagrams, DNS exercise programmes and downloadable resources — is owned by or licensed to DNS New Zealand (Equinimity Ltd) and is protected under the Copyright Act 1994 (New Zealand) and applicable international copyright treaties.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit or otherwise use any content from this website for commercial purposes without our prior written consent. You may:

  • Print or download a reasonable number of pages for your own personal, non-commercial use

  • Share links to our website content on social media or with other individuals for non-commercial purposes

  • Download and print course materials and resources that are made available to you as part of a course you have purchased, for your own personal use only

 

Any unauthorised commercial use of the materials on this website may constitute an infringement of our intellectual property rights under the Copyright Act 1994 and may give rise to legal liability. If you believe any content on this website infringes your intellectual property rights, please contact us in writing with full details.

3.5 Prohibited Uses

When using this website you agree not to:

  • Use the website in any way that contravenes the laws of New Zealand or any applicable international law

  • Engage in conduct that is misleading or deceptive within the meaning of the Fair Trading Act 1986

  • Use the website to harass, harm or threaten any other person

  • Reproduce, duplicate or resell any part of the website or its content for commercial purposes without our express written consent

  • Attempt to gain unauthorised access to any part of the website, its servers or any database connected to it

  • Knowingly introduce any virus, malware, ransomware or other harmful code to the website

  • Use automated means including scrapers, bots or spiders to access or collect information from the website without our written consent

 

3.6 Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and information only. We have no control over the content of linked websites and are not responsible for them or for any loss or damage arising from your use of them. The presence of a link on our website does not constitute an endorsement of the linked website or its content.

3.7 Website Availability

We do not guarantee that our website will always be available or uninterrupted. We may need to suspend or restrict access to the website for maintenance, technical reasons or circumstances beyond our control. We will take reasonable steps to restore availability as soon as practicable but accept no liability for any loss arising from website unavailability.

 

4. Health, Safety and Medical Disclaimer

4.1 Not Medical Advice

The information provided on this website, in our courses and through our training services is for general educational and informational purposes only. It does not constitute medical advice, diagnosis or treatment within the meaning of any applicable New Zealand health legislation and must not be relied upon as such. DNS exercise training is a movement and exercise education service and is not a regulated health profession under the Health Practitioners Competence Assurance Act 2003.

Nothing in our services or courses is intended to replace advice from a registered health practitioner. If you have any concerns about your health or physical condition, you should consult a doctor or other appropriate registered health professional before beginning any exercise programme.

4.2 Obligation to Disclose Health Information

You have an obligation to inform us of any health condition, injury, disability, pregnancy or other physical circumstance that may be relevant to your participation in DNS training before your first session or before beginning a course. This information is collected for your safety and to allow us to adapt our services appropriately.

Providing false or incomplete health information that results in harm to yourself does not give rise to any liability on our part. We reserve the right to decline to provide services where we have a genuine and reasonable concern about a client's physical ability to participate safely.

4.3 Health and Safety Obligations

Under the Health and Safety at Work Act 2015 we have duties as a person conducting a business or undertaking (PCBU) to ensure, so far as is reasonably practicable, that our services are delivered in a way that does not put your health and safety at risk. You also have obligations as a worker or person at a workplace to take reasonable care of your own health and safety and to follow any reasonable instructions we give you in the course of providing our services.

For online sessions, you are responsible for ensuring that your practice environment is safe — including that you have adequate space, a suitable exercise mat and no hazards in your practice area.

4.4 Equestrian Activities

Horse riding carries an inherent risk of injury, including serious or fatal injury. This risk is not eliminated or reduced by DNS training. Nothing in our services or courses constitutes advice about the safe management of horses, equestrian safety equipment or risk management for equestrian activities. You acknowledge that equestrian activities are conducted entirely at your own risk and we accept no liability for any injury, accident or incident arising in connection with horse riding or equestrian activities.

4.5 Accident Compensation

In New Zealand, personal injury arising from an accident is generally covered by the Accident Compensation Corporation (ACC) scheme under the Accident Compensation Act 2001. To the extent that any personal injury you suffer in the course of our services is covered by the ACC scheme, you may not bring a claim against us for damages for that personal injury, in accordance with section 317 of the Accident Compensation Act 2001. Your rights under the ACC scheme are not affected by these Terms and Conditions.

 

5. Online Booking — Individual Training Sessions

5.1 Booking System

Individual training sessions — whether in-person or online via video call — may be booked through our online booking system. By making a booking you agree to the terms set out in this section and acknowledge that a binding contract is formed between us when we send you a booking confirmation.

5.2 Session Types Available

We offer the following individual training session types, as described on our website:

  • Initial assessment session — a comprehensive DNS movement and breathing assessment forming the basis of your individual programme. These online bookings are for in-person sessions. For duration and price, please consult the website booking page 

  • Individual follow-up session — a one-to-one DNS training session building on your established programme. These online bookings are for in-person sessions. For duration and price, please consult the website booking page.

  • Individual follow up - 5 session pack - this is concession booking for in-person sessions. For duration and price, please consult the website booking page.

  • Rider-specific session — a DNS session specifically focused on rider position and biomechanics. For duration and price, please consult the website booking page.

  • Rider-specific video submission - video your rider-specific session at home, and/or your DNS guided riding session and submit it for comment and feedback. For duration and price, please consult the website booking page.

  • Online DNS consultation — a one-to-one DNS consultation & training session conducted via video call. For duration and price, please consult the website booking page. 

  • Online DNS Follow-up session - a not-to-one DNS training session built on the specific requirements established during your initial consultation, checking on your progress and practice. For duration and price, please consult the website booking page.

  • Online DNS Support Quick Check-in -  a short session in case there are specific issues or questions about your current DNS practice. For duration and price please consult the website booking page.

  • Online training - 5 session pack - Concession booking for online training, once you have an established training programme. For duration and price please consult the website booking page.

 

Session types, durations and pricing are as published on the booking page at the time of booking. All prices are stated in New Zealand dollars and are inclusive of GST where applicable. We reserve the right to change our pricing from time to time. Any change in pricing will not affect bookings already confirmed.

5.3 Booking Confirmation

Your booking is confirmed when you receive a written booking confirmation from us via the website and/or by email. If you do not receive a confirmation within 24 hours of completing your booking please contact us to verify that your booking has been received and confirmed. A confirmation email constitutes a binding agreement between us for the provision of the session booked, on the terms set out in these Terms and Conditions.

5.4 Pre-Session Health Questionnaire

Before your initial assessment session, and at any subsequent point where we may request it, you may be asked to complete and return our pre-session health questionnaire honestly and in full. This information is collected under the Health Information Privacy Code 2020 and is used solely for the purpose of providing our services safely. You have the right to access and correct your personal health information in accordance with the Privacy Act 2020.

5.5 Online Sessions — Technical Requirements

For online sessions you are responsible for:

  • Having a reliable internet connection of sufficient speed and quality to support a video call (via zoom)

  • Having a suitable device with a functioning camera and microphone

  • Downloading and testing any video call platform specified in your confirmation email before your session

  • Having adequate clear space and a suitable exercise mat

  • Having sufficient lighting to allow us to observe your movement clearly

 

Where an online session cannot proceed or is materially disrupted due to technical issues on your end, the cancellation terms at Section 6 apply. Where an online session is materially disrupted due to technical issues on our end we will offer a replacement session. 

5.6 Punctuality

Sessions begin at the scheduled start time. Time lost due to late arrival by you will not be made up and does not entitle you to any refund or credit. Please contact us as soon as possible if you are running late so we can make the best use of the available time.

5.7 Payment

All individual sessions must be paid in full at the time of booking through the payment options available on our booking system. We accept payment by the methods shown on our booking page. Payment processing is handled by Stripe and is subject to their terms and conditions. We do not store your credit card or banking information.

5.8 Session Packages

Where we offer session packages, the following additional terms apply:

  • Package sessions must be used within 5 months of the date of purchase unless otherwise agreed in writing

  • Package sessions are personal to the purchaser and may not be transferred to any other person

  • The cancellation terms at Section 6.1 apply to individual sessions within a package

  • Unused sessions remaining in a package after the expiry of the use period are forfeited without refund, except where the unused sessions result from a cancellation by us

 

6. Online Course Purchase — DNS Rider Seat Education

6.1 Course Description and Consumer Guarantees

Our online courses in DNS-based rider seat education are goods and services supplied to consumers within the meaning of the Consumer Guarantees Act 1993. Under the Consumer Guarantees Act 1993, you have guarantees that cannot be excluded, including that our services will be carried out with reasonable care and skill, will be fit for any particular purpose you make known to us and will be completed in a reasonable time.

Nothing in these Terms and Conditions is intended to contract out of the Consumer Guarantees Act 1993. Where you are a consumer acquiring our courses for personal use, your rights under the Consumer Guarantees Act 1993 apply in full.

Where you are acquiring a course for business purposes, you may agree to contract out of the Consumer Guarantees Act 1993 and we draw your attention to this possibility at clause 6.12 below.

6.2 Purchasing a Course

Courses are purchased through the online course page on our website. By completing a course purchase you confirm that:

  • You have read the full course description and understand what the course includes

  • You are purchasing the course for your own personal use unless you have notified us otherwise

  • You agree to these Terms and Conditions in their entirety

  • You are aged 18 years or older, or have the consent of a parent or guardian

A binding contract for the supply of a course is formed when we send you a purchase confirmation email. If you do not receive a confirmation email within 24 hours of payment please contact us.

6.3 Course Access

Upon successful payment you will receive access details by email to the course on our learning platform. You are responsible for maintaining the confidentiality of your login credentials. Your access to the course is personal to you and must not be shared with any other person. If we have reasonable grounds to believe that your login credentials are being shared we may suspend your access without prior notice.

6.4 Access Period

Unless otherwise specified on the online course page at the time of purchase, you will have access to the course content for three (3) years from the date of purchase. We will make reasonable efforts to maintain course availability throughout this period. If we are unable to continue providing access to the course platform we will give you as much notice as reasonably practicable and, where possible, provide downloadable versions of the course materials or an equivalent alternative.

6.5 Licence to Use Course Materials

Your purchase of a course grants you a limited, non-exclusive, non-transferable personal licence to access and use the course materials for your own private educational purposes. You may not:

  • Share, copy, reproduce or distribute course materials to any other person by any means

  • Use course materials to teach, train or coach other people whether commercially or otherwise

  • Publish or make available any course materials publicly including on social media, video platforms or websites

  • Create derivative works based on our course materials

  • Record, screenshot or otherwise capture course video content

Our course materials are protected by the Copyright Act 1994. Unauthorised use of our course materials may constitute copyright infringement and may give rise to civil liability under the Copyright Act 1994 and other applicable New Zealand law.

6.6 Accuracy and Fair Trading

All descriptions of our courses on this website are made honestly and in good faith in accordance with the Fair Trading Act 1986. We do not make misleading representations about the content, quality or likely outcomes of our courses. If you consider that any description of our courses is inaccurate or misleading, please contact us immediately.

6.7 Course Content Updates

We reserve the right to update, modify, improve or add to our course content from time to time. We will notify enrolled participants of any significant changes by email. We are not obligated to provide access to earlier versions of content following an update.

6.8 Community and Live Session Components

Where a course includes access to a community group or live sessions the following additional terms apply:

  • Participation in the course community is subject to our Community Guidelines, available within the course platform, which form part of these Terms and Conditions

  • You agree to engage with other participants respectfully and constructively

  • We reserve the right to remove any participant from the community who engages in behaviour that we consider harmful, offensive, disruptive or contrary to our Community Guidelines

  • Removal from the community does not of itself entitle you to a refund

  • Dates and times of live sessions are subject to change and we will provide reasonable notice of any change

  • Live sessions may be recorded and recordings may be made available to course participants

6.9 Results and Outcomes

Under the Fair Trading Act 1986 we are not permitted to make misleading representations about the likely results of our courses. Testimonials and case studies on our website reflect the genuine experiences of specific individual participants. Individual outcomes will vary depending on factors including starting fitness level, consistency of practice, individual neurological and physiological variation and other personal factors. We do not guarantee any specific improvement in riding position, reduction in pain or change in horse behaviour as a result of completing a course.

6.10 Pricing and GST

All course prices are stated in New Zealand dollars. Where we are GST registered, prices are inclusive of GST and we will provide a GST receipt upon request. Payment is required in full at the time of purchase unless a payment plan is offered on the course sales page. Payment plan terms, where offered, are as specified on the sales page at the time of purchase.

6.11 Payment Plans

Where a payment plan is offered and you fail to make a payment by the due date we will notify you in writing and allow seven business days to bring your account up to date. If payment is not received within this period we may suspend your access to course materials until payment is received. All payments made prior to default are non-refundable. Restoring access following a payment default may be subject to an administration fee.

6.12 Business Purchasers

Where you are purchasing a course for business purposes — including for the professional development of a business, practice or organisation — you may agree to contract out of the Consumer Guarantees Act 1993 in accordance with section 43 of that Act. By selecting a business purchase option or by notifying us in writing that you are purchasing for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply to your purchase. Your rights under the Fair Trading Act 1986 are not affected by this agreement.

 

7. Cancellation Policy

7.1 Your Cancellation Rights Under the Contract and Commercial Law Act 2017

The Contract and Commercial Law Act 2017 provides that in certain circumstances — particularly where a contract is entered into at a distance, such as online — consumers may have cancellation rights. Where such rights apply they are in addition to, and do not replace, our voluntary cancellation policy set out below.

7.2 Cancellation of Individual Training Sessions by You

We recognise that circumstances change and we aim to apply our cancellation policy fairly and consistently. The following terms apply to cancellations of individual training sessions:

More than 48 hours notice before the scheduled session: You will receive a full credit to your account with us, redeemable against any future booking. Alternatively, you may request a refund to your original payment method, which will be processed within five business days less any payment processing fees charged to us by our payment provider.

Between 24 and 48 hours notice before the scheduled session: You will receive a credit of 50 percent of the session fee, redeemable against any future booking. The remaining 50 percent of the session fee is forfeited. We apply this policy because a cancellation at this notice period prevents us from filling the session time with another client.

Less than 24 hours notice or failure to attend without notice: The full session fee is forfeited. No refund or credit will be provided. If you have a genuine emergency please contact us as soon as possible and we will consider your circumstances on an individual basis, at our discretion.

How to cancel: To cancel a session please contact us by email at sabinahollepre@gmail.com or by phone at 022 624 1500 as soon as possible. Your cancellation is effective from the time we confirm receipt of it in writing. We will acknowledge your cancellation by email as soon as practicable.

7.3 Cancellation of Individual Training Sessions by Us

We reserve the right to cancel a session in the event of instructor illness, family emergency, adverse weather, technical failure, force majeure or any other circumstance beyond our reasonable control. Where we cancel a session we will:

  • Give you as much notice as reasonably practicable in the circumstances

  • Offer you a replacement session at a time that is mutually convenient, or

  • Provide a full credit to your account, or

  • Provide a full refund to your original payment method within five business days

 

Our liability to you in the event of a cancellation by us is limited to the remedies described above. We are not liable for any additional costs you incur as a result of our cancellation, including travel costs, horse care or agistment costs or any other consequential loss. This limitation does not apply where our cancellation constitutes a failure to comply with a guarantee under the Consumer Guarantees Act 1993.

7.4 Rescheduling of Individual Training Sessions

A request to reschedule a session is treated as a cancellation of the original booking and a new booking, and the notice periods in clause 7.2 apply based on the notice given before the original session time. We will make reasonable efforts to accommodate rescheduling requests, subject to availability.

7.5 Online Course Cancellation and Refund Rights

Your rights under the Consumer Guarantees Act 1993: If our course fails to meet a guarantee under the Consumer Guarantees Act 1993 — for example, if it is not of acceptable quality, is not fit for the purpose we described or does not correspond with its description — you have the right to have the failure remedied. Where the failure is of a substantial character within the meaning of the Consumer Guarantees Act 1993 you have the right to reject the course and obtain a full refund. These rights exist independently of our voluntary refund policy set out below and cannot be limited by these Terms and Conditions where you are a consumer.

Exceptional circumstances: Where exceptional personal circumstances arise after purchase — such as serious illness, bereavement or other significant events that prevent your participation in a course — please contact us to discuss your situation. We will consider all such requests with compassion and fairness and may, at our discretion, offer a credit, a transfer to a future course intake or a partial refund. We are not contractually obligated to provide a remedy in such circumstances beyond your statutory rights, but we aim to act fairly.

How to request a refund: All refund requests must be made in writing by email to sabinahollepre@gmail.com. Please include your full name, the email address used for purchase, your order reference number and the reason for your request. We will acknowledge your request within two business days and provide a decision within five business days.

7.6 Force Majeure

Neither party will be in breach of these Terms and Conditions, or liable for any delay or failure to perform their obligations, where that delay or failure results from circumstances beyond their reasonable control. Such circumstances include but are not limited to pandemic or epidemic declared under the Health Act 1956 or any successor legislation, natural disaster, government direction including any direction made under the COVID-19 Public Health Response Act 2020 or successor legislation, loss of internet connectivity, power failure or other infrastructure failure. Where force majeure circumstances affect our ability to deliver services we will communicate with you promptly and make reasonable efforts to deliver the services as soon as practicable or to offer an appropriate alternative or refund.

 

8. Privacy and the Privacy Act 2020

8.1 Collection of Personal Information

We collect personal information about you in accordance with the Privacy Act 2020 and the information privacy principles set out in that Act. Personal information we may collect includes your name, email address, postal address, phone number, payment information and health information collected through either a pre-session questionnaires or during your initial consultation and assessment.

We collect this information for the purposes of:

  • Providing our services and courses to you

  • Managing your bookings and purchases

  • Communicating with you about your sessions and courses

  • Sending you information about our services where you have consented to receive it

  • Complying with our legal obligations

  • Improving our services

8.2 Health Information

Health information is a category of sensitive personal information under the Privacy Act 2020 and is subject to additional protection under the Health Information Privacy Code 2020. Health information you provide to us is collected and held securely and is used only for the purpose of providing our services safely and appropriately. We will not disclose your health information to any third party without your consent except where we are required to do so by law.

8.3 Your Privacy Rights

Under the Privacy Act 2020 you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of any personal information we hold about you that is inaccurate or incomplete

  • Make a complaint to us about how we have handled your personal information

  • Complain to the Privacy Commissioner if you are not satisfied with our response to a privacy complaint

To exercise any of these rights please contact us at [email address]. We will respond to access and correction requests within 20 working days as required by the Privacy Act 2020.

8.4 Privacy Complaints

If you believe we have breached the Privacy Act 2020 or the Health Information Privacy Code 2020 in the way we have handled your personal information, please contact us in the first instance and we will investigate your concern. If you are not satisfied with our response you may make a complaint to the Office of the Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909.

8.5 Full Privacy Policy

Our full Privacy Policy, which sets out in detail how we collect, use, store and disclose personal information, is available at [link to Privacy Policy page] and forms part of these Terms and Conditions.

 

9. Fair Trading Act 1986

9.1 No Misleading Conduct

We are committed to complying with the Fair Trading Act 1986 in all our dealings with you. We will not engage in conduct that is misleading or deceptive, make unsubstantiated claims about our services or courses, or use unfair trading practices.

9.2 Uninvited Direct Selling

If any of our services are supplied in circumstances that constitute uninvited direct selling under Part 4A of the Fair Trading Act 1986, you have the right to cancel the agreement within five working days of the date of supply or the date you receive the required disclosure statement, whichever is later. We will provide you with a disclosure statement and information about your cancellation rights where these provisions apply.

 

10. Liability

10.1 Liability Under the Consumer Guarantees Act 1993

Where you are a consumer acquiring our services for personal use, our liability to you is determined by the Consumer Guarantees Act 1993 and cannot be excluded or limited by these Terms and Conditions. Where we fail to meet a guarantee under the Consumer Guarantees Act 1993 your remedies are as set out in that Act.

10.2 Accident Compensation

As noted in clause 4.5, personal injury covered by the ACC scheme under the Accident Compensation Act 2001 cannot be the subject of a damages claim against us. Nothing in these Terms and Conditions affects your entitlement to ACC cover.

10.3 Limitation of Liability for Business Purchasers

Where you have acquired our services for business purposes and have agreed to contract out of the Consumer Guarantees Act 1993 in accordance with clause 6.12, our total liability to you for any claim arising from or in connection with our services — whether in contract, tort, equity or otherwise — is limited to the amount paid by you for the specific service giving rise to the claim. We are not liable for any indirect, consequential or special loss.

10.4 Nothing Excluded That Cannot Be Excluded

Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited under New Zealand law, including liability under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and the Accident Compensation Act 2001.

 

11. Disputes Resolution

11.1 Contact Us First

If you have any concern, complaint or dispute about our services, courses or these Terms and Conditions, we encourage you to contact us in the first instance. We take all concerns seriously and are committed to resolving complaints promptly, fairly and in good faith. Please contact us at sabinahollepre@gmail.com with a written description of your concern and the outcome you are seeking. We will acknowledge your complaint within two business days and respond substantively within ten business days.

11.2 Disputes Tribunal

If we are unable to resolve your complaint directly, you may refer a dispute to the Disputes Tribunal if the amount in dispute is within the Tribunal's jurisdiction, currently disputes of up to $30,000 (or up to $100,000 by agreement of both parties). Information about the Disputes Tribunal is available at www.disputestribunal.govt.nz.

11.3 Commerce Commission

If you believe we have breached the Fair Trading Act 1986 you may make a complaint to the Commerce Commission at www.comcom.govt.nz or by calling 0800 943 600.

11.4 Consumer NZ and Other Dispute Resolution Services

You may also seek assistance from Consumer NZ at www.consumer.org.nz or from other consumer advocacy services available in New Zealand.

11.5 Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the law of New Zealand. The courts of New Zealand have non-exclusive jurisdiction to hear and determine any dispute arising out of or in connection with these Terms and Conditions. Nothing in this clause limits your right to bring proceedings in any other jurisdiction where you are entitled to do so under applicable law.

 

12. General Provisions

12.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, our Community Guidelines and any booking confirmation or course purchase confirmation sent to you, constitute the entire agreement between us in relation to your use of our website and your purchase of our services and courses. They supersede all prior representations, arrangements and understandings between us.

12.2 Severability

If any provision of these Terms and Conditions is found by a court or tribunal of competent jurisdiction to be invalid, unlawful or unenforceable, that provision will be severed from the remaining Terms and Conditions, which will continue in full force and effect.

12.3 Waiver

A failure or delay by us in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach.

12.4 Assignment

We may assign or transfer our rights and obligations under these Terms and Conditions to another entity, for example in the event of a business sale or restructure. We will notify you of any such assignment. You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent.

12.5 Changes to These Terms and Conditions

We reserve the right to update these Terms and Conditions from time to time to reflect changes in our business, our services or applicable New Zealand law. Any changes will be published on this page with an updated effective date. For significant changes we will notify you by email. Your continued use of our website or purchase of our services after any changes constitutes your acceptance of the revised Terms and Conditions. We recommend that you review this page periodically. Previous versions are available on request.

 

13. Contact Information

If you have any questions about these Terms and Conditions, our services, your privacy rights or any booking or purchase, please contact us:

DNS New Zealand (Equinimity Ltd.)  334 Mystery Creek Road, Kaipaki, Ohaupo 3881 New Zealand

Email: sabinahollepre@gmail.com Phone: 022 624 1500 Website: www.dnsnewzealand.co.nz NZBN: 9429048514736

 

These Terms and Conditions were last reviewed and updated May 2026. They are intended as a guide and do not constitute legal advice. We recommend obtaining independent legal advice if you have any concerns about the application of these terms to your specific circumstances.

 

By using this website, making a booking or purchasing a course or service, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

bottom of page